My surface pro 3 screen has cracked about 3 months ago and since I'm living in Amman, Jordan (outside the US) I haven't been able to get support or replacement for my device. My brother is traveling to Washington DC next week for work and I was wondering if he can take my device and get an 'in store' replacement for the price listed on microsoft support website (599$)?? The website directed me to the schedule an oppointment option and I scheduled an appointment for my brother at the fashion district store in Washington DC. Now that my brother is taking the device what will this process require in order to guarantee the replacement/exchange? I will send my cracked surface with the charger, typecover and pen. A few questions: 1- Do I need to provide him with a proof or signature to confirm that I'm the one who assigned him to do the store replacement?

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What process may this require exactly? 2- My device has a pin lock: what shall I do, do I need to provide him with my Microsoft password/pin number? Viewer 2000.

3- what are my replacement options (brand new surface pro 3? Will it include a warranty to guarantee that it's functioning properly? Can I upgrade the purchase for a newer surface pro how much extra will this cost?

Please help guiding me through this as I need to get my surface device replaced and I don't have other options like a local store or even a shipping replacement service in my country! I would truly appreciate your response ASAP Many thanks!